Return and Exchange Policy

At House of light, we strive to provide a smooth and convenient shopping experience for our valued customers. Therefore, we offer a flexible return and exchange policy under the following terms:

Return Policy

Cash Refund: Customers can request a cash refund within 15 days from the date of receiving the product, provided that the item is in its original condition, unused, and undamaged.

Return After 15 Days: If the return period exceeds 15 days, the refunded amount will be credited to the electronic wallet on the website, allowing the customer to use it for future purchases.

Exchange Policy

Holkw allows customers to exchange products within 15 days from the date of receipt, provided that the item is unused, in its original packaging, and accompanied by all accessories and the purchase invoice.

If the replacement product is unavailable, the customer may choose to receive a refund according to the return policy mentioned above.

Important Notes

Customers bear the shipping and return costs unless the product is defective or does not match the order.

Some products may not be eligible for return or exchange due to their nature, such as personal items or perishable goods.

Holkw reserves the right to reject any return or exchange request that does not meet the stated conditions.